Information on digital accessibility at TAUERN SPA

Accessibility Statement

in accordance with Implementing Decision (EU) 2018/1523 of the Commission of 11 October 2018 establishing a model accessibility statement in accordance with Directive (EU) 2016/2102 of the European Parliament and of the Council on the accessibility of the websites and mobile applications of public sector bodies

Declaration of Accessibility

TAUERN SPA World Betriebs GmbH & Co KG is committed to making its website accessible in accordance with § 4c of the Salzburg Participation Act for the implementation of Directive (EU) 2016/2102 of the European Parliament and of the Council of 26 October 2016 on the accessibility of the websites and mobile applications of public sector bodies (Official Journal L 327 of 2.12.2016, p. 1).

This accessibility statement applies to the website https://www.tauernspakaprun.com.

How our website fulfills accessibility requirements

Our products and services can be found, accessed and used by people with disabilities in the usual way, without particular difficulty and generally without outside help.

Status of compatibility with the requirements

This website complies with the 'Web Content Accessibility Guidelines – WCAG 2.1' and the applicable European standard EN 301 549 V2.1.2 (2018-08).

Non-accessible content

This declaration was created on 26.10.2026 using the Eye-Able® technology of Web Inclusion GmbH. More information about Web Inclusion GmbH can be found at https://eye-able.com/. Eye-Able Report ® - a product of Web Inclusion GmbH - has gone through all machine-verifiable test steps.

Feedback and contact details

The offers and services on this website are continuously improved, exchanged, and expanded. Usability and accessibility are a major concern for us. If you notice any barriers that hinder your use of our website – problems not described in this statement, or deficiencies in compliance with accessibility requirements – we ask you to inform us by email. We will review your request and contact you as soon as possible. Please send all communications and suggestions to us at barrierefrei@salzburg.gv.at with the subject 'Report of a barrier on the website'. Please describe the problem specifically and provide us with the URL(s) of the affected webpage or document.

Ombudsstelle für Beschwerden
Fischer-von-Erlach-Straße 47
5020 Salzburg
barrierefrei@salzburg.gv.at
Tel.: +43 662 8042 3510 
https://www.salzburg.gv.at/themen/soziales/menschen-mit-behinderungen/ombudsstelle-fuer-beschwerden

Arbitration

If the answers from the contact option mentioned above are not satisfactory, you can contact the Ombudsman for Accessible Internet and Mobile Applications of the state of Upper Austria via Complaint. The Complaint will be reviewed to determine if it is a violation of the requirements of the § 4c of the Salzburg Participation Act of the state, municipalities, municipal associations, and self-governing bodies established by state law. If the Complaint is justified, the Ombudsman's office must issue recommendations for action and propose measures to the state or the affected legal entities to remedy the existing deficiencies. Further information on the complaint procedure can be found on the website of the Ombudsman for Accessible Internet and Mobile Applications.

Disclaimer

The automatic check of the web content was carried out on: 12/06/2026. For the web content accessed by Eye-Able, the Google Chrome browser in version 136.0.7103.92 was used. We guarantee the accuracy of the information provided for the tested application version under the specified browser and operating system parameters. If different versions or environments are used, a different display is possible, which may differ from the results given here. For a complete check, manual tests by the website operator are also recommended.

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Warning about fraudulent WhatsApp messages.
Fraudulent WhatsApp messages relating to hotel bookings are currently in circulation. These messages ask guests to enter personal details or credit card information via a link. Messages from our resort are sent exclusively from our official email addresses. We never request credit card details via a link in a WhatsApp message.

Please do not click on such a link or enter any details. Ignore and delete the message, then block and report the number on WhatsApp. Your booking remains valid.

UPDATE – 22 October 2026, 3pm
How the fraudsters obtained the booking data.
A guest management portal widely used across the hotel industry for services including pre-registration, guest information and check-out has informed us that the company was the victim of a cyberattack. According to the latest information, data relating to guests at our resort was also affected: hotel, name, mobile phone number, arrival and departure dates, and booking costs.

Together with IT security, data protection and external security specialists, we immediately initiated the necessary protective measures and suspended our collaboration with the service provider until further notice. Fraudulent activities are promptly reported to the relevant online service providers and authorities. Our own systems have been checked and show no irregularities. The operation of our hotel and thermal spa is not affected.

If you have any questions, you can contact us by phone 0043 6547 2040 0 or via email office@tauernspakaprun.com

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