Everything you need to know about the TAUERN SPA

  • Visitors arriving by car approaching from the east (Vienna) should take the A1 motorway as far as Salzburg and then the A10 motorway followed by the B311. Vistors coming from the south (Styria and Carinthia) should take the A10 motorway in the direction of Villach and exit at Bischofshofen before heading towards Zell am See. Visitors arriving from the west (Tyrol and East Tyrol) should take the roads over the Thurn Pass and Gerlos Pass or approach via Felbertauern. From Munich, take the A8 motorway followed by the A10 motorway towards Salzburg/Bischofshofen.
  • The closest airports to the TAUERN SPA are in Salzburg (97 km), Innsbruck (158 km) and Munich (210 km).
  • HUBI-FLY offers an exclusive helicopter charter service available 365 days a year.

The TAUERN SPA Zell am See - Kaprun can be reached using quick and affordable public transport options from both Germany and Austria. The railway station in Zell am See is just 9 km from the TAUERN SPA.

Rail connections from Austria
The railway station in Zell am See is served by many trains from various regions of Austria. Look out for the special Sparschiene offers from the Austrian Federal Railways (only available online. Holders of a VorteilsCard also get discounted train travel within Austria.

Rail connections from Germany
The railway station in Zell am See can also be accessed quickly and easily from Germany. There is a special direct intercity service from Hamburg that runs on Saturdays during the holiday season.

Bus route 660
Buses operate frequently along the bus route 660 between Zell am See and Kaprun, stopping right outside the front door of the TAUERN SPA.

  • SABRE 141807
  • ODD 102808

Travel and cancellation insurance can be booked through www.europaeische.at using their "Hotel Storno Plus" package.

Next to the entrance to the TAUERN SPA you will find an electric car charging station with two spots equipped with Type 2 Mode 3 chargers (22 kilowatts each). 100% of the electricity used for charging comes from renewable sources.

In our underground garage and carports there are eight more charging spots, each with a charging capacity of 11 kilowatts. More information & charging costs.

The SPA Water World is available for guests to use from 9:00 on their day of arrival and from 7:00 on all subsequent days (exclusively for hotel guests). On your day of departure you are welcome to use the SPA Water World until 11:00 (open daily until 21:00). The SPA Sauna World is open daily from 10:00.

Hotel guests who book their stay directly with the TAUERN SPA are entitled to free parking in our underground garage. For all other guests a charge of €12 per vehicle per night applies.

Cancellations must be made in writing. The following cancellation conditions apply: 

Free cancellation

  • For best daily price bookings and packages we offer free change of arrival date and cancellation of the booking up to 48 hours before the scheduled arrival.

Christmas/New Year's Eve (22.12.2023 - 01.01.2024) – deposit required for bookings in this period

  • Up to 28 days before scheduled arrival - free of charge

  • after that, 100% of the total package booked will be charged as cancellation fee

    Deposit: A deposit of 50% of the total price is required upon booking. After the free cancellation period has expired, we kindly ask you to pay the remaining 50%.

    Bank: Raiffeisenbank Hohe Tauern (Kaprun branch)
    IBAN: AT42 3501 2000 0121 1705
    BIC: RVSAAT2S012

    In order for us to correctly identify your deposit, please include your name and scheduled day of arrival in the transfer details

Cancellations subject to a cancellation fee

  • No free cancellation on Non-Refundable-Rates and Stay More Pay Less deals
  • After the expiry of the above-mentioned period or in case of no-show without prior cancellation, 100% of the package booked will be charged.


Service & booking

Prices indicated do not include the €2.00 local tourism tax and €0.05 tourism industry fee per person per night (applies to all guests aged 15 years and older) but do include VAT.

Forced to cancel your holiday?
Please be aware that cancellations must be made in writing. The following cancellation conditions apply:

  • Free cancellation - up to 48 hours BEFORE scheduled arrival
  • Cancellation fees - a cancellation fee totalling 100% of the package booked applies to non-cancellable packages and "Stay Longer, Pay Less" deals as well as to all cancellations made less than 48 hours before scheduled arrival (including cases where guests do not appear at the hotel at all)

Regulations deviating for the period of Christmas & New Year (arrival between 22.12.2024 - 03.01.2025).

  • Free cancellation - up to 28 days before scheduled arrival

  • Deposit
    For reservations during the christmas holidays, arrival between 22.12.2024 - 03.01.2025, a deposit of 100% of the total price is required until 28 days before scheduled arrival.

    Our bank details
    Bank: Raiffeisenbank Hohe Tauern (Kaprun branch)
    IBAN: AT42 3501 2000 0121 1705
    BIC: RVSAAT2S012

    In order for us to correctly identify your deposit, please include the name of the booking person and scheduled day of arrival in the transfer details.

  • Cancellation with charges - 100% will be charged
    After expiry of the above mentioned periods or in case of no-show without prior cancellation


We know that sometimes unforseen events can ruin your holiday plans. To avoid any costs arising from last-minute cancellations, we recommend taking out travel and cancellation insurance. The Hotel Storno Plus package offered by the insurance company Europäische Reiseversicherung (www.europaeische.at) also covers cancellations due to Covid-19.

The general terms and conditions of the "TAUERN SPA WORLD Betriebs GmbH & Co KG" can be found here.

On your day of arrival your room will be available from 15:00. You are welcome to use the SPA Water World and SPA Sauna World from 9:00 on your day of arrival (Sauna World from 10:00). Bathrobes and towels are available on site.

On your day of departure you can use your room until 11:00. If you wish to stay a little longer you can pay extra for a late check-out (on request & subject to availability). Guests are also welcome to use the SPA Water World and SPA Sauna World on their day of departure for a special discounted price of €19 for adutls and €9.50 for children (3-14 years). The SPA Water World and SPA Sauna World close at 21:00.

Our two Hotel Panorama SPA areas can be used on your day of arrival from 15:00. There is also the option of our Deluxe Package which gives access to these areas all day on your departure day and arrival day for €76 per adult and €35 per child (3-14 years).

We recommend booking appointments for massages and other treatments in advance. Details on all the many options available can be found HERE.

Our Executive Chef and his team look forward to showcasing the best food our region has to offer during your stay at the TAUERN SPA. The following extras can also be booked for an additional fee:

  • Healthy and hearty breakfast buffet at the Lichtblick restaurant on your day of arrival from 9:00 until 11.00 for €32.50 per adult and €16.50 per child (6-14 years) and €9,50 per child (3-5 years). Please let us know by the evening before at the latest.
  • Expedition Bowls - exclusive lunch served daily from 12:00 until 16:00 at our Gipfelstürmer hotel bar.
  • Tasting menu 'Journey Through Salzburg' in the exclusive FinESSEN area of our restaurant served daily from 18:30. Additional fee on top of half-board: €55 per person.

To make your journey to the TAUERN SPA as easy and relaxing as possible, we have put together an overview of the different routes depending on where you are coming from. For holidaymakers arriving by train we offer a free pick-up service from the railway station in Zell am See between 9:00 and 17:00. Please let us know before you arrive if you wish to be picked up.

Electric cars are another environmentally sustainable mode of transport. We have eight charging stations available at the TAUERN SPA. 100% of the energy used by these charging stations comes from renewable sources.

All guests who book directly through us can use our underground garage free of charge. All other guests will be charged €12 per vehicle per night.

The prices indicated below are per child per night.

  • 0-2 years: free of charge
  • 3-5 years: €43
  • 6-10 years: €63
  • 11-14 years: €84

INFO: Please be aware, that the additional package services are only included for up to two full-paying adults and for children there may be additional charges - also for extra paying adults.


Dogs are welcome at the TAUERN SPA. The landscape around our 4*S resort and the wider Zell am See - Kaprun region offer countless walking and hiking options. Guests who bring their dogs with them will get a special gift upon arrival and lots of information on dog-friendly activities. We will also be happy to provide a blanket, water bowl and food bowl for the duration of your stay. The resort has a dog-washing area.

  • Price per night (not including food) €32

For reasons of hygiene dogs are not allowed in the hotel restaurant, the SPA Water World, the SPA Sauna World and the Hotel Panorama SPA & Hotel SPA Gletscherblick. Thank you for your cooperation.

Top packages at the TAUERN SPA

The TAUERN SPA offers visitors to to the beautiful Salzburger Land region a four-star superior spa experience 365 days a year. We look forward to welcoming you to Austria's largest and most exclusive Hotel Panorama SPA.

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