indoor pool spa water world

General information / FAQ

Frequently asked questions about the TAUERN SPA

  • By car you can reach the TAUERN SPA from Vienna via the A1 to Salzburg and from there via the A10 and the B311. Coming from Styria / Carinthia take the A10 direction Villach to Bischofshofen, then follow the direction Zell am See. Coming from Tyrol / East Tyrol you reach Zell am See via the Pass Thurn, the Gerlospass or Felbertauern. Coming from Munich, take the A8 and the A10 to Salzburg / Bischofshofen.
  • The next airports are Salzburg (distance 97 km ), Innsbruck (distance 158 km) and Munich (distance 210 km).
  • Zell am See railway station is 9 km away from the hotel.
  • HUBI-FLY offers exclusive charter flights with a helicopter 365 days a year.

On your arrival day you are welcome to arrive from 09.00 am to use the SPA water & sauna world (sauna starts at 10.00 am) – from 26th October until 22nd December 2019 for arrivals on Friday, Saturday and Sunday, we kindly ask you to directly check in at the VIP counter in the SPA with your booking confirmation. Your requested room will be ready from 03.00 pm and you could check in at the hotel reception.

On the day of departure we kindly ask you to leave the room until 11.00 am. For an additional charge of Euro 70,00 there is the possibility to book a Late Check Out, which means the room will be yours until 06.00 pm. Please note that this might not be possible due to the availability. Alternativly you could extend your stay and use the SPA water & sauna world for a special price of Euro 15,- per adult and Euro 7,50 per child until 10.00 pm. For even more wellness in our Hotel Panorama SPA & Hotel SPA Gletscherblick the price is Euro 76,- per adult and Euro 35,- for children (from 3 years onwards, except the Hotel Panorama SPA)

  Also our small guests enjoy booking advantages in the TAUERN SPA:

  • 0 - 2 years: free of charge
  • 3 - 5 years: € 39,- per night
  • 6 - 10 years: € 59,- per night
  • 11 - 14 years: € 79,- per night

Valid with 2 full paying adults in the room.

On the day of arrival you can use the SPA water world from 09.00 am, on the following days exclusively for our hotel guests from 07.00 am and on the day of departure until 11.00 am (open daily until 10.00 pm). The SPA sauna world is available daily from 10.00 am.

As a direct booker you park free of charge in our garage.

We would like to recommend you an European travel insurance.
Book your personal travel insurance, using following link: www.europaeische.at/en

We only accept cancellations in writing and they are subject to the following terms:

Free cancellations

  • Until 5 days prior arrival

Chargeable cancellations

  • no free cancellation - relates non-refundable-rates and stay more pay less rates
  • A 100% cancellation fee will be charged after expiry of the abovementioned period or in the event of a no-show.

Christmas/New Year
(24.12.2019 - 06.01.2020 for this period we ask you to pay a deposit)

28 days prior to arrival you can cancel free of charge. If you have to cancel in the period between 27 and 7 days before arrival, we will charge 90% of the total estimated hotel costs. If you cancel within 6 days prior to your arrival, we will charge 100% of the total estimated hotel costs.

Prepayment: We kindly ask you to do pay a deposit of 50% of the total costs of your stay up to 28 days before arrival. You can pay the deposit via bank transfer or by credit card.

Bank details TAUERN SPA:
Raiffeisenbank Bruck-Fusch-Kaprun, Kto. Nr. 01211705 BLZ 35012
IBAN: AT42 3501 2000 0121 1705, BIC: RVSAAT2S012