Terms of Cancellation
Your holiday at the TAUERN SPA has to be cancelled?
We only accept cancellations in writing and they are subject to the following terms:
Free cancellations can be made as follows:
- Until 06.00 pm the day prior arrival - relates best available rates and for a stay from Sunday until Thursday
- Until 5 days prior arrival - relates packages and for a stay from Friday until Sunday as well as holidays and public holidays (winter holidays, carneval, easter holidays, summer holidays)
- no free cancellation - relates non-refundable-rates and stay more pay less rates
- A 100% cancellation fee will be charged after expiry of the abovementioned periods or in the event of a no-show.
Christmas and New Year (24.12.2017 - 06.01.2018 for this period we ask you to pay a deposit)
28 days prior to arrival you can cancel free of charge. If you have to cancel in the period between 27 and 7 days before arrival, we will charge 90% of the total estimated hotel costs. If you cancel within 6 days prior to your arrival, we will charge 100% of the total estimated hotel costs.
Prepayment: We kindly ask you to do pay a deposit of 50% of the total costs of your stay up to 28 days before arrival. You can pay the deposit via bank transfer or by credit card.
Bank details TAUERN SPA:
Raiffeisenbank Bruck-Fusch-Kaprun, Kto. Nr. 01211705 BLZ 35012
IBAN: AT42 3501 2000 0121 1705, BIC: RVSAAT2S012